Welcome to Bundarra Tropical Fish Farm. We are a wholesale supplier of locally bred and imported aquarium fish to pet stores and aquariums in Australia. By accessing our website and purchasing products from us, you agree to the following terms and conditions.
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Products Our products consist of live fish, fish food, and other aquarium-related items. We strive to ensure that all of our products are of the highest quality and in good condition when they leave our facility. However, we cannot be held responsible for any damage or loss that occurs during shipping or after the products have been received by the customer.
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Ordering and Payment Orders can be placed through our website or by contacting us directly by phone or email. For new customers we require payment in full before orders can be shipped or picked up. We accept payment by credit card or direct deposit. All prices listed on our website are in Australian dollars and exclude GST.
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Shipping We ship orders within Australia only. Shipping fees are the responsibility of the customer and will be added to the total cost of the order. We will make every effort to ensure that orders are shipped promptly and arrive in good condition. However, we cannot be held responsible for any delays or damage that occur during shipping however we will always do our best to resolve any issues that may occur during shipping.
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Returns and Refunds Any returns or refunds on live fish will be on a case by case basis. We will always do our best to resolve any issues with our fish or other perishable items. If you receive any DOA's or sick fish, please take a small 5 second video and contact us with 24 hours of receipt your order. If you receive damaged or defective non-perishable items, please take photos and contact us within 24 hours of receipt of your order to arrange for a replacement or refund.
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Liability Bundarra Tropical Fish Farm will not be held liable for any loss or damage arising from the use of our products or our website. We make no warranties, express or implied, regarding the quality or suitability of our products for any particular purpose.
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Privacy We take your privacy seriously and will only use your personal information for the purpose of fulfilling your order and maintaining our records. We will not share your information with third parties without your consent, except as required by law.
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Changes to Terms and Conditions We reserve the right to update these terms and conditions at any time without notice. By continuing to use our website and purchase products from us, you agree to be bound by the latest version of these terms and conditions.
Thank you for choosing Bundarra Tropical Fish Farm. If you have any questions or concerns about our terms and conditions, please contact us for assistance.